Terms of service

Marie Lamy trading as My Digital Bestie

Last updated: 9 November 2026

Welcome to My Digital Bestie! I'm delighted you're considering working with me.

These Terms & Conditions explain how I work, what you can expect from my services, and what I need from you to make our collaboration successful.

Whether we're building your website, improving your online visibility, developing your digital marketing strategy or working together through 1:1 coaching, I want everything to be clear, transparent and straightforward from the start.

By booking a service, purchasing a coaching package, accepting a proposal or making a payment, you agree to these Terms & Conditions.

1. About My Digital Bestie

My Digital Bestie provides digital marketing consultancy, coaching and done-for-you services to entrepreneurs, independent professionals and businesses.

My services include:

  • Website design, creation, development and optimisation.
  • Website redesign and migration.
  • Digital marketing and online growth strategies.
  • Search Engine Optimisation (SEO) and Generative Engine Optimisation (GEO).
  • Google Ads, Meta Ads and other paid advertising campaigns.

  • Search Engine Advertising (SEA) strategy and campaign management.

The specific services, deliverables, fees and timelines will be outlined in the relevant service description, quotation or project proposal.

2. Booking and Project Confirmation

For bespoke projects and consultancy services, a collaboration is confirmed once:

  • You have accepted the project proposal or quotation.
  • The agreed initial deposit has been paid.
  • The project start date has been confirmed.

For coaching services purchased through my website:

  • Full payment is required at the time of booking.
  • Your booking is confirmed once payment has been successfully processed.
  • Coaching sessions will be arranged by mutual agreement.

A discovery call is free of charge and does not constitute a commitment to purchase any services.

3. Payments and Deposits

All prices are communicated in GBP (£), unless otherwise specified.

Website Projects and SEA Strategy

An initial deposit is required for website creation, website redesign and bespoke projects involving the development and initial preparation of a Search Engine Advertising (SEA) strategy.

This deposit secures my availability, reserves time for your project and covers initial activities such as onboarding, discovery, planning, research and preparation.

The deposit amount and any subsequent payment schedule will be specified in your individual proposal or quotation.

Unless otherwise agreed:

  • The deposit must be paid before work begins.
  • Subsequent instalments must be paid according to the agreed payment schedule.
  • The final balance must be paid before final website handover or delivery of the completed project.

The deposit is specific to website and digital strategy projects. It does not apply to standalone coaching sessions.

Coaching Services

Coaching sessions and packages are payable in full at the time of booking.

Payment is made as a one-time fee through the payment methods available on my website.

Coaching fees are refundable if you cancel before the scheduled coaching meeting takes place, subject to any applicable statutory cancellation rights.

Once the coaching meeting has taken place, the fee is non-refundable.

4. Your Responsibilities: Content, Brief and Project Preparation

A successful collaboration requires commitment from both sides.

As the Client, you are responsible for providing all the information and materials needed to deliver your project.

Depending on the service, this may include:

  • A clear and complete project brief.
  • Website copy, text and content.
  • Images, videos, logos and brand guidelines.
  • Product and service information.
  • Access to relevant accounts, platforms and tools.
  • Information required to develop your digital advertising or SEA strategy.
  • Feedback, decisions and approvals.

You must ensure that all content and materials supplied are accurate and that you have the necessary rights and permissions to use them.

For all website creation, redesign and bespoke projects involving website development or the initial preparation of an SEA strategy, you must provide the complete project brief and all essential content and materials required to begin the work within TWO-CALENDAR MONTHS of the agreed project start date.

This is an important contractual condition.

If you do not provide the required content, brief and information within this timeframe:

  • I reserve the right to pause the project and suspend the original delivery timeline.
  • I will contact you to request the outstanding materials and provide a reasonable opportunity to supply them.
  • If the required materials are still not supplied and the project cannot reasonably proceed, I reserve the right to terminate the collaboration.
  • In these circumstances, the initial deposit may be retained, in whole or in part, to cover the work already undertaken, onboarding, preparation, time reserved and reasonable losses incurred as a result of your failure to proceed.

Any additional payments made for services not delivered will be assessed separately, and any amount not reasonably due will be refunded.

The deposit is intended to secure my availability, allocate resources and cover the initial preparation required for your project. It is not automatically refundable simply because you are unable or unwilling to provide the materials needed to proceed.

By accepting a project proposal, you acknowledge and agree to this two-month content and briefing requirement.

5. Project Timelines and Delays

Project timelines will be agreed at the beginning of our collaboration.

These timelines depend on you providing the required content, information, feedback and approvals within the agreed deadlines.

Delays caused by missing content, late feedback, changes in requirements or delayed approvals may result in:

  • An extension of the original delivery date.
  • Changes to the project schedule.
  • A temporary suspension of the project.
  • Additional fees if significant rescheduling or additional work is required.

If a project remains inactive due to a lack of communication or outstanding materials, I reserve the right to review the original scope, availability and pricing before restarting the work.

Any revised arrangements will be communicated to you in writing.

6. Scope of Work and Additional Requests

Your proposal or service description defines exactly what is included in the agreed service.

Requests for additional pages, features, functionality, campaigns, revisions or deliverables outside the original scope may incur additional fees.

I will communicate any additional costs and potential impact on the timeline before proceeding.

For coaching sessions, the service covers the agreed number of hours and topics included in the purchased package. Any additional coaching or implementation work must be agreed and paid for separately.

7. Feedback, Revisions and Approvals

Your feedback is essential to keeping projects on track.

For bespoke website and digital projects, the number of content revision rounds included will be specified in your proposal. Unless otherwise agreed, two rounds of reasonable revisions are included for each agreed design or deliverable.

Additional revisions, substantial changes to previously approved work or changes resulting from a new direction may incur additional charges.

You are responsible for reviewing and approving the final content, website functionality and deliverables before project completion.

Once a design or deliverable has been approved, any subsequent changes may be treated as additional work.

8. Website Ownership and Intellectual Property

Once full payment has been received, ownership of the bespoke final deliverables created specifically for you will transfer to you, subject to any applicable third-party licence conditions.

I retain ownership of my pre-existing materials, working methods, processes, templates, tools and know-how.

Third-party software, plugins, themes, fonts, images and other licensed resources remain subject to their respective licence agreements.

You are responsible for any ongoing hosting, domain, software, plugin or subscription fees unless otherwise agreed.

I also reserve the right to showcase completed projects in my portfolio, website and marketing communications, unless confidentiality has been agreed in writing beforehand.

9. Third-Party Platforms and Tools

My services may involve third-party platforms, including WordPress, Shopify, Webflow, Google Ads, Meta, Google Analytics, email marketing platforms, CRM systems, hosting providers and other digital tools.

I cannot guarantee the continuous availability, performance or functionality of these external platforms.

I am not responsible for outages, technical changes, policy updates, account restrictions, price increases or service interruptions caused by third-party providers.

Any third-party subscription fees, advertising expenditure, hosting costs or software licences are your responsibility unless expressly included in your proposal.

10. Digital Marketing and Performance Results

I provide digital marketing advice and services using my professional knowledge, experience and industry best practices.

However, digital marketing results depend on many factors outside my control.

I cannot guarantee:

  • Specific Google or other search engine rankings.
  • A particular volume of website traffic.
  • A specific number of leads, sales or conversions.
  • A guaranteed return on advertising investment (ROAS).
  • Specific advertising costs or cost per lead.
  • Social media reach, engagement or follower growth.

Advertising budgets are separate from my management or consultancy fees and remain your responsibility.

My role is to provide professional expertise, guidance and implementation to help improve your online performance, not to guarantee commercial outcomes.

11. Coaching Sessions: Cancellation and Refund Policy

Coaching sessions and packages are purchased through a one-time payment made at the time of booking.

If you decide to cancel your coaching session before the scheduled meeting takes place, you are entitled to a full refund of the coaching fee, subject to any applicable statutory cancellation rights.

Once the coaching meeting has taken place, the service is considered delivered and the payment is non-refundable, except where required by law.

If you need to reschedule a coaching session, please provide at least 48 hours' notice. I will make reasonable efforts to arrange an alternative date, subject to availability.

If you fail to attend a scheduled meeting without prior notice, I reserve the right to consider the session delivered and non-refundable, subject to applicable statutory rights.

12. Cancellation and Termination of Projects

If you decide to cancel a bespoke project after work has started, you will remain responsible for:

  • The value of work completed up to the termination date.
  • Any agreed additional work already undertaken.
  • Reasonable costs and commitments incurred for your project.
  • Any reasonable losses directly resulting from the cancellation, where applicable.

Any deposit already paid may be retained to cover amounts properly due, including work undertaken and reasonable losses arising from the cancellation.

Any remaining advance payment for services not delivered, after deducting amounts properly due, will be refunded.

I reserve the right to suspend or terminate a project if you fail to meet your contractual responsibilities, including payment obligations or the provision of essential information and materials.

Where I terminate a project without fault on your part, you will receive a refund for services paid for but not delivered, subject to applicable legal rights.

Nothing in these Terms affects any statutory cancellation rights you may have under applicable consumer protection legislation.

13. Confidentiality and Data Protection

Any confidential business information, strategies, documents, login details or other non-public information shared during our collaboration will be treated as confidential.

I will take reasonable steps to protect your information and use it only for the purposes of delivering the agreed services, subject to applicable legal obligations.

Personal data will be handled in accordance with applicable UK data protection legislation and my Privacy Policy.

14. Limitation of Liability

I will provide my services with reasonable care and professional skill.

I am not responsible for losses resulting from:

Incorrect or incomplete information supplied by you.

  • Your failure to implement recommendations or follow agreed advice.
  • Decisions made independently by you based on the information provided.
  • Third-party platform failures or service interruptions outside my control.
  • Changes to search engine algorithms, advertising policies or external software.

For business clients, my total liability arising from a particular project will not exceed the fees paid or payable for the services giving rise to the claim, to the extent permitted by law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms limits your statutory consumer rights.

15. Legal Compliance

Where I assist with website content, privacy notices, cookie banners, GDPR-related tools or marketing compliance, this does not constitute formal legal advice.

You remain responsible for ensuring that your business, website, marketing activities and data processing comply with applicable legislation.

16. Circumstances Beyond My Control

I will not be responsible for delays or failure to deliver services caused by circumstances beyond my reasonable control, including major technical failures, internet outages, hosting interruptions, natural disasters or government restrictions.

Where such circumstances arise, I will communicate with you and agree reasonable next steps.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection rights.

18. Changes to These Terms

I reserve the right to update these Terms & Conditions from time to time.

The version applicable to your collaboration will be the version provided to and accepted by you when your booking or project is confirmed, unless otherwise agreed in writing.

19. Contact

Marie Lamy
Trading as My Digital Bestie

Website: https://mydigitalbestie.com/
Email: marielamysmb@gmail.com

UTR: 70649 95657

For any questions regarding these Terms & Conditions or my services, please get in touch.